1. Who We Are
Digital Karvan is a digital agency providing web design, development, branding, content creation, and marketing services. Our headquarters are located at:
2. Scope of This Policy
This Privacy Policy applies to:
- Our website and all pages under [https://www.digitalkarvan.com]
- Communications via email, contact forms, or social media
- Services provided directly to clients
It does not apply to any third-party websites linked from our services.
3. Information We Collect
a. Personal Information You Provide
We may collect personal data directly from you when you:
- Submit a contact form
- Subscribe to a newsletter
- Request a quote or proposal
- Register for an event
- Contact us via email or phone
Data may include:
- Full Name
- Email Address
- Phone Number
- Company Name
- Job Title
- Billing Information (when applicable)
- Any message or inquiry details
b. Information Collected Automatically
When you visit our website, we automatically collect certain data using cookies and analytics tools.
This may include:
- IP Address
- Browser type and version
- Device type
- Referring URLs
- Pages visited and time spent
- Location data (country, region)
c. Cookies and Similar Technologies
We use cookies, pixels, and third-party scripts (e.g., Google Analytics, Meta Pixel) to enhance user experience, monitor performance, and run targeted advertisements. See section 10 for details.
4. Legal Bases for Processing
We process your data under one or more of the following legal grounds:
- Consent: When you opt-in to receive communications or accept cookies
- Contractual necessity: To fulfill a service agreement or deliver requested services
- Legitimate interests: For business operations, marketing, and service improvement
- Legal obligation: To comply with legal and regulatory requirements
5. How We Use Your Data
We may use your information for the following purposes:
- To respond to inquiries or service requests
- To create and manage client accounts
- To send newsletters, updates, or marketing content (with your consent)
- To analyze traffic and usage patterns on our website
- To improve our content, design, and user experience
- To protect against fraud, abuse, and unauthorized access
- To comply with legal requirements or law enforcement requests
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share data with:
- Trusted service providers such as email platforms (e.g., Mailchimp), web hosting providers, CRM systems, and analytics tools
- Payment processors, when handling transactions (e.g., Stripe, PayPal)
- Legal authorities, if required by law, court order, or to defend our legal rights
- Third-party contractors or freelancers bound by confidentiality agreements
All third parties are contractually obligated to safeguard your data and use it only for specified purposes.
7. International Data Transfers
If you are located outside of the country in which our servers are hosted (e.g., in the U.S. or EU), your data may be transferred internationally. We ensure compliance through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by regulatory bodies
- Data Processing Agreements (DPAs) with third-party vendors
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide the services requested
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of your data at any time (see Section 9).
9. Your Privacy Rights
Depending on your jurisdiction, you have the following rights:
Under GDPR (EU/EEA):
- Right to access your data
- Right to rectify incorrect data
- Right to request erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
Under CCPA (California):
- Right to know what personal information we collect
- Right to request deletion of personal data
- Right to opt out of data sale (we do not sell data)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, please email us at [Insert contact email] with the subject line: Privacy Rights Request.
We will verify your identity before processing any request, and respond within the time frames required by law.
10. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember user preferences
- Enable essential site functions
- Measure website performance
- Run targeted advertising campaigns
Third-party cookies may include:
- Google Analytics
- Google Ads
- Meta (Facebook/Instagram) Pixel
- LinkedIn Insight Tag
You may opt out or modify cookie settings in your browser or by using tools like YourAdChoices.
For a detailed explanation, see our Cookie Policy.
11. Data Security
We implement appropriate technical and organizational security measures, including:
- SSL (HTTPS) encryption
- Regular software updates and security audits
- Limited access to personal data on a need-to-know basis
- Secure password practices and encrypted data storage
While we strive to protect your data, no method of transmission over the internet is completely secure.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites. We encourage users to review the privacy policies of any external sites they visit.
13. Children’s Privacy
Our services are not directed at children under the age of 13 (or 16 in the EU). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately for removal.
14. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.
15. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact:
Privacy Officer
Digital Karvan